We're here when you need us

Questions about your song, help filling out the form, or anything else on your mind. Write to us and we'll write back.

Usually replies within a day
Or reach out directly
Email us
support@memorywell.co

Before you write, a few things

Answers to the usual questions.

The preview is free. If you want the full song, it is $79 for delivery within 48 hours, or $119 for delivery within 30 minutes. A printable lyrics keepsake is $19 more. One payment, no subscription.
No. A song can be a gift for someone living: an anniversary, a milestone birthday, a thank you to a parent. It can also be in memory of someone. You tell us the occasion first, and the song is shaped to it.
Yes. You will hear a free preview within minutes of finishing, and you can choose to have the full song in your inbox within 30 minutes or within 48 hours. If your timing is tight, message us and we will do everything we can.
You don't need to have it all figured out. Our prompts are gentle. A memory, a nickname, something they always say. Even a few sentences gives us everything we need. There's no wrong way to do this.
This happens occasionally with unusual names, and we fix it free. When you place your order, you can write the name the way it sounds (like "DEE-uh-na" for "Deanna") to help us get it right the first time. If it still comes out wrong, we will redo it at no charge.
Tell us. We'll revise it, as many times as it takes. Unlimited revisions are included, and we won't consider it done until every word feels like them. If it still doesn't, we'll refund every cent.
We follow your lead. Our heart is faith-rooted, but if you'd prefer the song to focus on their life without explicit faith language, just let us know. If you'd prefer more scripture or specific verses included, tell us that too. The song reflects what you ask for.
You choose. Joyful, tender, or reflective. Tell us the tone you want when you fill in the form, and the song follows it.
Yes. You'll receive a private page with the song and lyrics, plus a downloadable MP3 to keep. Play it from your phone, hand the file to whoever is running the event, or share the link with family.
Yes. You share the memories, and you give them the link when it arrives.